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Our Policies
Shipping Policy

Next Day Shipping

  • All purchases made today will be immediately shipped out tomorrow regardless if it is a working day or weekend.
  • byREENS understands that getting your items quickly is important to you, so we make every effort to process your order quickly. When you order from our website, you can expect to receive your order within 3-5 business days.

 

Incorrect Shipping Address

  • byREENS will send out a payment confirmation email with the shipping address stated in the email.
  • Any incorrect shipping addresses can be changed by clicking on the My Account link in the mentioned email.
  • Shipping addresses can be changed before your products are packed by byREENS.
  • byREENS is not liable for any losses resulting from incorrect shipping addres

byREENS's shipping policies are subject to change without prior notice. 

Return Policy

At byREENS, your satisfaction is very important to us. if there are defects in the good received, you can return your order to us. (Returned products must be unworn, in the state you received them, and in the original packaging). 

With byREENS's 10 days return policy, there are no special catches or exceptions. All we ask is that you send the items back to us in the original packaging, and make sure that the merchandise is in the same condition. 
 

  • You can return your purchase within 10 days from the date of purchase
  • Products must be in the condition you received and in the original packaging
  • Email your intent for a product return to byreens@gmail.com. Please include picture of the defective product.
  • Once we’ve confirmed the defect and approved your return request, please ship the product(s) back to us on your own cost and we’ll deliver you the replacement product(s) within 10 – 15 working days.
  • Defect arises as a result of fair wear and tear, willful damage, negligence, misuse, abnormal working conditions or failure to follow our oral or written instructions as to the storage or use of the products are not qualified for a return and refund
  • Colour of products may differ slightly due to lighting or monitor and are not qualified for a return and refund


byREENS's return policies are subject to change without prior notice.